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Shipping & Returns

Shipping Policy

EUROPE SHIPPING:  1-3 working days from date of dispatch

UK: 3-5 working days from date of dispatch

WORLDWIDE SHIPPING: 3-5 working days from date of dispatch

We endeavour to ensure orders are dispatched in a timely manner however are unable to guarantee the delivery timings above. Please allow 10-14 working days for your order to be dispatched from the date the drop closes, however subject to demand and current global issues please be patient.  

All items and shipping prices on our website for delivery to countries outside of Germany are not inclusive of any customs or import duties and may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the delivery is the Importer of Record in the destination country and is responsible for all Import duties and taxes.

Please note that we do not have control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order or contact us at info@collaboration-030.com if you have any questions or concerns. 

You must comply with all applicable laws and regulations of the country which the Products are destined. We will not be liable or responsible if you break any such law.

Return & Exchange Policy

If you are not happy with your purchase please return it within 14 days of receipt and we will either send out replacement goods or refund you the purchase price. Due to the nature of the product Collaboraiton-030 will offer you a refund provided that it is returned in its original and unworn condition and all tags, cards, boxes and/or pouches sent with your order are included with your return. Any items returned to Collaboration-030 that have been worn with tags removed will not be accepted for a refund and returned to the Customer. Any orders returned outside of the 14 day return policy will not be accepted.

Please notify contact@collaboration-030.com on the day of reciept of your order if any item has been delivered without tags or is faulty.

Please send an email to contact@collaboration-030.com to announce your return. The return address ist:

 

Collaboration 030 GmbH

Attn.: Tonner

Metzer Str. 24

10405 Berlin - Germany

Shipping and handling charges are non-refundable, and the customer is responsible for return shipping costs unless faulty/damaged items are received by the Customer. Parcels that are returned to us remain the customer's responsibility until receipted at the Collaboration-030 Berlin showroom. The refund/exchange will not be processed until we have received the package back at our London showroom. Please note Collaboration-030 does not accept liability for returned goods.

Please allow 3-5 days working days for your money to show up in your account. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage. Collaboration-030 cannot accept responsibility for return orders lost in transit.

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